Contact Us
Get in touch with our team - we're here to help with any questions or concerns
Get In Touch
Have questions about tournaments, need technical support, or want to provide feedback? We'd love to hear from you! Our team is here to ensure you have the best experience possible on our platform.
Phone Support
Call us during business hours
(555) 123-CHESS
Monday - Friday: 9 AM - 6 PM EST
Office Address
Visit us or send mail to:
123 Chess Avenue<br>Tournament City, NY 10001
Support Hours
Send Us a Message
Frequently Asked Questions
Quick answers to common questions
How do I register for a tournament?
Simply log in to your account, browse the available tournaments, and click "Join Tournament" on any tournament that interests you. Make sure to check the start date and requirements!
What if I encounter technical issues during a game?
If you experience technical problems during a tournament game, immediately contact our support team using the phone number or email above. Include your tournament ID and username for faster assistance.
Can I volunteer to help with tournaments?
Absolutely! Visit our Volunteer page to see available positions and apply. We're always looking for passionate chess enthusiasts to help make our tournaments successful.
How are winners determined in tournaments?
Tournament winners are determined based on the specific format and rules of each tournament. This information is clearly displayed in the tournament details before you register.
Our Response Commitment
Emergency Issues
Tournament disruptions: Within 1 hour
Email Support
General inquiries: Within 24 hours
Feature Requests
Feedback & suggestions: Within 3 days